FAQ

How long does processing take?
Processing on orders takes 1 business day. Monday through Friday, weekends not included or holidays. Please note that processing starts 24 hours AFTER order is placed.
How Long is Shipping?
After your order is shipped, it takes about 2-4 business days. If your order is delayed, it is because of USPS or your mail carrier.
Do we Refunds or exchanges?  

Returns 

Our policy lasts for 4 days after you received your order. If 4 days have gone by since your purchase, unfortunately, we won’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. 

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error 
- Any item that is returned more than 4 days after delivery.

Email us your order number, name, and the item you wish to return with photos. When we receive the item your return will be processed if the item is in the condition that was stated in the email. 

Exchanges:
We do not allow exchanges due to Covid.

How do I know my order has been shipped?

You will receive a tracking number via the email you placed the order with.
Once I place my order, how do I know it is successful?
You will receive a conformation email with the details of your order.
Why does my Order Say Pre-Shipment?
it can mean: 
- The package could still be in the seller's possession. 
- The package could have been dropped off and is still being held/sorted by USPS. 
- The package could have been sorted by USPS and sent off without being scanned. 
- The package could be stolen/lost/misplaced. 
**** Contact USPS for Updates*****